Your questions, our answers

Ma Belle Note is an app built for French local business owners (restaurateurs, hairdressers, dentists, garages, hotels, craftspeople…) who want to reply to every Google review without spending their evenings on it, turn happy customers into returning regulars, and run their reputation from their phone - no project manager, no agency, no sales call.

Under ten minutes: roughly 3 minutes to connect your Google Business Profile, 1 minute to let the AI learn your tone from your past replies, and a few more to confirm your settings. From the very first minute, you have draft replies ready to publish for your new reviews.

7 days of full access to the Pro plan, no credit card required. At the end, if you don't pick a plan, your account switches to read-only - your data stays intact and you can resume at any time by choosing a plan.

A smartphone, a tablet or a laptop - that's it. Ma Belle Note is a mobile-first web app that runs in the browser and can be added to your home screen (PWA). No install, no hardware to buy - except the optional QR codes for review collection.

A small game your customers play after a visit - via a QR code on the table or counter. They win a reward (a free coffee, a discount, a dessert) and leave with a reason to come back. Goal: turn the end-of-meal moment into a returning customer who talks about you.

Collecting more reviews, simply. A printed QR code (sticker, coaster, receipt) sends to your collection page. Customers scan and rate their experience in seconds. You collect more reviews on Google and more direct feedback. QR codes are print-ready from the app.

It lands in a dedicated inbox inside the app, never on Google. You see the rating, the message and when it was left, you can ask the AI for a draft reply to send to the customer (1 credit), then mark the feedback as handled. A counter flags feedback still waiting on you. Included on both plans.

To the competitors you pick, up to 5 per location, with no distance limit: the place across the street or a brand at the other end of the country. Just search for them by name. The benchmark is included on both plans: average rating, review volume, velocity, star distribution, reply rate, plus a qualitative analysis of the strengths and weaknesses mentioned most about competitors. Adding a competitor costs 10 credits, each summary 10 credits.

Suspicious reviews - review-farm patterns, empty profiles, copy-pasted wording, geographic mismatch - with the Google reporting procedure ready to send in-app. It doesn't remove the review (only Google can decide), but it saves you the time of spotting it and drafting the report.

Yes. On top of one-off campaigns, you can set up scenarios that fire on their own, generate promo codes tied to a campaign, and add tracked links to measure clicks. You can also enter your average ticket to estimate the revenue attributed to a campaign. A monthly spending cap applies to automations just as it does to manual sends. Included on both plans, segments are still billed as you go.

The application and its database run in the European Union, on a server of the European hosting provider Contabo. Some sub-processors are based outside the EU, including AI model providers: these transfers are covered by the safeguards described in our DPA, which publishes the full list of sub-processors (hosting, AI models, email delivery), accessible from the footer.

Nothing legally requires it on Google's side - you're the editorial owner of replies published under your name, whether you write them alone or assisted by AI. We still recommend a transparency mention in your terms or customer privacy policy, and we provide a template in our DPA.

Yes, from your workspace: your customer database - contacts collected through the wheel, the QR code or an import - exports as CSV in one click, as does the log of replies published by the autopilot. Your AI summaries export as PDF. For any other data, a GDPR portability request commits us to sending it to you within a month.

You can export your customer database before cancelling. After cancellation, your data is deleted within 30 days at most. A confirmation email is sent once the deletion is effective. No hidden retention.